Return and Exchange Conditions

Your Return and Rights are regulated in accordance with the Law No. 6502 on the Protection of Consumer Rights.

Right of Withdrawal and Return Process Information

What is the right of withdrawal?

In accordance with the Law on Consumer Protection No. 6502 ("Law"), buyers have the right to return the products without giving a reason and without paying "shipping fee" by using their right of withdrawal within 14 days from the delivery date. Every institution must implement the law.

How to Use the Right of Withdrawal?

In order for the buyer to exercise his right of withdrawal, he must notify the seller within 14 days from the delivery date that he wants to return the product. The seller is obliged to return the product and pay the product price and return shipping fee within 10 (ten) days at the latest after receiving the buyer's request, without incurring any costs to the buyer.

When the product is returned to the Seller, the original invoice submitted to the Buyer during delivery must also be returned. If the invoice has a return explanation section, this section must be filled in and the invoice must be signed by the Buyer and delivered with the product.

When did Law No. 6502 on Consumer Protection come into force?

Law No. 6502 on Consumer Protection entered into force on 28.05.2014.

What are the products for which the right of withdrawal does not apply?

Products that are specially produced at the request of the buyer and made personalized by making changes or additions.

Products that are not suitable for return due to their nature (The condition for returning products with sensitive hygienic conditions such as underwear, swimsuits and cosmetics is that the product must be unopened and untested.)

Audio or video recordings (DVD, CD and Cassette etc.), printed products (Books, magazines, etc.), software programs and computer consumables opened by the buyer

Products that are in danger of rapid deterioration or may expire

Products whose prices are determined in the stock exchange or other organized markets (all products in the Bullion, Jewelry Gold and Silver categories, etc.)

Who bears the return shipping fee during the right of withdrawal period?

For product returns within the scope of the right of withdrawal, the return shipping fee belongs to the sellers. Even if buyers return the products for personal reasons, buyers have the right to return the products without paying shipping fees.

Can the buyer return the product even if he uses it?

Opening the packaging of the product, testing the product, customary use of the product, that is, using the product in the usual way, does not eliminate the right of withdrawal. If the seller has delivered the product to the buyer within the withdrawal period, the buyer can use the product only to the extent required by an ordinary review. Otherwise, the buyer cannot exercise his right of withdrawal.

In case of damage to the product, can the buyer exercise his right of withdrawal and return the product?

In accordance with the legislation, the decrease in the value of the product or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in the value of the product or the impossibility of return is due to the buyer's fault, the buyer must compensate the seller for the value or decrease in the value of the product. In this case, the seller may take legal action against the buyer regarding the decrease in the value of the product in order to compensate for your losses. For more detailed information, see; Distance Selling Agreement

How long does the buyer have to return the product?

The buyer must enter the return shipping information on the My Account page within 3 calendar days after submitting the return request. If return shipping information is not entered in this list, selmangokce.com will send a reminder e-mail to the buyer on the 2nd calendar day informing him that he must return the product. If the buyer does not return the product within 24 hours after the e-mail is sent, the request sent by selmangokce.com from the system will be automatically canceled.

What should be taken into consideration when receiving the product?

When the returned product reaches you, be sure to check the cargo package. If you detect any damage to the cargo, file a report with the cargo officer. Cargo officers are obliged to keep records for damaged cargo.

How many days is the return period valid?

You have the right to return the product within 14 days after receiving the product.

What are the return conditions?

The product(s) to be returned must be sent along with the invoice and return form.

The 14-day return period has expired; Products that have been used, the product itself or its packaging has been damaged, and products that have lost their reusability feature are not accepted by selmangokce.com and refunds cannot be made.

For orders that are returned to us without receiving the ordered product for any reason, the shipping fee is deducted from the buyer and only the product price is refunded to the buyer.

Products that are outside the scope of return.

These are products (personalized wallets, belts, cufflinks, lighters, pens, notebooks, USB, etc.) that are produced individually upon the buyer's request and made personalized by making changes or additions, and no refunds are made for gift packages.